Last Updated: October 4, 2025
This Refund Policy describes the refund and cancellation policies for AlQudsTech applications and services. We are committed to customer satisfaction while maintaining fair business practices.
All purchases made through our applications or services are subject to this Refund Policy. By making a purchase, you acknowledge and agree to the terms outlined here.
Refund requests must be submitted within 14 days of the original purchase date for one-time purchases, or within 7 days of the subscription renewal date for subscription-based services.
Refunds may be granted in the following circumstances:
Refunds will generally not be granted for:
If you purchased our application through Google Play Store, refunds are subject to Google's refund policies. You must request refunds directly through Google Play Store:
Google typically allows refunds within 48 hours of purchase for most items. After this period, refund requests may be directed to us.
If you purchased our application through Apple App Store, you must request refunds directly from Apple. Visit reportaproblem.apple.com or contact Apple Support.
In-app purchases are generally non-refundable. However, we will consider refund requests on a case-by-case basis if:
If we offer a free trial period, you will not be charged until the trial period ends. You may cancel anytime during the trial period without being charged.
You may cancel your subscription at any time through your account settings or the app store. Cancellation will take effect at the end of your current billing period, and you will retain access until that time.
Subscription fees are generally non-refundable. However, we may provide prorated refunds in exceptional circumstances:
For purchases made directly through our website or application:
When requesting a refund, please provide:
All refund requests are reviewed on a case-by-case basis. We will:
Approved refunds will be processed using the original payment method. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.
In some cases, we may offer partial refunds based on:
Items purchased during promotional periods or with discount codes may be subject to special refund terms. These will be clearly communicated at the time of purchase.
Bundle purchases are typically non-refundable. However, if one component of a bundle is defective or unavailable, we may offer a partial refund or replacement.
One-time purchases of permanent features or unlocks are generally non-refundable after 14 days, except in cases of technical failure or billing errors.
If you initiate a chargeback with your payment provider instead of contacting us directly:
We encourage you to contact us first to resolve any payment disputes amicably.
For international transactions, refunds will be processed in the original currency. Exchange rate fluctuations are not grounds for additional compensation.
Refunds include the purchase price but may not include payment processing fees, taxes, or other charges that are non-recoverable. These amounts will be clearly communicated during the refund process.
If your account is terminated due to violation of our Terms of Service, you will not be eligible for refunds of any purchases or subscriptions.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified policy.
This policy complies with applicable consumer protection laws. If you are located in a region with stronger consumer protection laws (such as the EU), your statutory rights are not affected by this policy.
If you are not satisfied with our refund decision, you may:
For questions about this Refund Policy or to request a refund:
We are committed to providing excellent customer service and will work with you to resolve any issues fairly and promptly.